Shipping policy
Shipping Destinations
We ship worldwide, including the UAE, GCC countries, USA, Canada, UK, Europe and other international destinations.
Shipping availability may vary depending on the destination, product and available courier services.
Order Processing
Orders are normally processed within 1–3 business days.
Orders placed during weekends, public holidays, major releases or promotional periods may require additional processing time.
Estimated Delivery Times
After dispatch, estimated delivery times are:
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UAE: 1–3 business days
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GCC countries: 3–5 business days
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USA and Canada: 7–14 business days
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Europe and the UK: 7–12 business days
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Rest of the world: 10–20 business days
These are estimates and not guaranteed delivery dates. Customs clearance, public holidays, courier delays or other circumstances outside our control may affect delivery times.
Shipping Rates
UAE Orders
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Standard delivery: AED 15
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Free standard delivery on orders of AED 199 or more
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Same-day delivery: AED 30 for eligible locations
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Cash-on-delivery shipping: AED 25
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Same-day delivery for eligible Pokémon orders: AED 35
Same-day delivery availability depends on the delivery location, order time and courier capacity. Available delivery options and the final shipping charge will be shown at checkout.
International Orders
International shipping charges are calculated at checkout based on the destination, parcel weight and available courier service.
Express shipping may be available for selected destinations at an additional cost.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number or tracking link.
Please allow some time for the courier’s tracking system to update after dispatch.
Customs and Import Charges
International orders may be subject to customs duties, taxes or other import charges imposed by the destination country.
These charges are not included in the product or shipping price unless stated otherwise. Customers are responsible for paying any applicable import fees according to their country’s regulations.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number.
Additional courier or redelivery charges caused by incorrect or incomplete information may be charged to the customer.
Delayed or Lost Shipments
If your order is delayed or appears to be lost in transit, please contact us at gic@hypeweave.com.
We will coordinate with the courier and assist you with tracking and resolving the issue. Courier investigations may require additional time to complete.
Contact Us
For any shipping-related questions, contact HypeWeave at:
